The biscuits

What are the dimensions of a cookie?

Our customizable cookies are rectangular and measure approximately 6.5 x 4.5 cm. Our round biscuits measure 7 cm in diameter.

How long can cookies last?

The quality of our biscuits remains optimal for 2 months from manufacturing. As soon as they come out of the oven, they are packaged and shipped to guarantee you the best quality! Biscuits should be stored in their packaging, away from heat and humidity. The Minimum Durability Date (DDM) is always indicated in your package on the back of the THANK YOU card.

How can Providencia biscuits be packaged?

Our biscuits can be packaged in several forms:

  • In single bags, of 1, 2 or 3 biscuits, perfect for your events, as guest gifts or customer thanks;
  • In pretty terracotta boxes with hot gilding, of 8 or 24 biscuits, an elegant format to offer a gourmet and original gift;
  • In a bag of 10 biscuits, to please, and also the good alternative to reduce plastic!

Our personalized biscuits are also available in cotton gauze furoshikis or pretty personalized boxes of 3 or 4 biscuits, to embellish your most beautiful receptions.

Can I add designs to my cookies?

Quite ! To personalize your biscuits, we offer you the designs 🧡, 👑, ⭐️, 🍀, or even a small dove or a cross for your baptisms, communions or confirmations. We can also offer you a double laurel branch pattern. Be careful though, it counts as one line, which will only leave you 2 lines for your personal message!

Ingredients and sourcing

How are Providencia cookies made?

At Providencia, quality is important to us, which is why each biscuit is lovingly handmade in the Basque Country with carefully chosen local, quality ingredients. Our organic wheat flour from the southwest comes from the Lo Molièr Minoterie - Moulin Dufau located in Saint-Pé-de-Léren in the Basque Country. Our eggs are eggs from free-range chickens from Maison Arradoy in Saint-Jean-le-Vieux in the Basque Country. Our fresh edible flowers are the work of Maylis from the Indartia Nursery in Ascain in the Basque Country or Lucille and Thomas from L'Autre Campagne in Saint Martin de Seignanx. Our almond powder comes from the only cooperative of French almond producers located in the Cévennes. Our Madagascar Bourbon vanilla pods are sourced with the greatest care by David Vanille, our exceptional spice researcher. Our cocoa powder comes from Cacao Barry, founded in 1842. Our butter is an AOP Charentes-Poitou.

How long can cookies last?

The quality of our biscuits remains optimal for 2 months from manufacturing. As soon as they come out of the oven, they are packaged and shipped to guarantee you the best quality! Biscuits should be stored in their packaging, away from heat and humidity. The Minimum Durability Date (DDM) is always indicated in your package on the back of the THANK YOU card.

How can Providencia biscuits be packaged?

Our biscuits can be packaged in several forms:

  • In single bags, of 1, 2 or 3 biscuits, perfect for your events, as guest gifts or customer thanks;
  • In pretty terracotta boxes with hot gilding, of 8 or 24 biscuits, an elegant format to offer a gourmet and original gift;
  • In a bag of 10 biscuits, to please, and also the good alternative to reduce plastic!

Our personalized biscuits are also available in cotton gauze furoshikis or pretty personalized boxes of 3 or 4 biscuits, to embellish your most beautiful receptions.

Can I add designs to my cookies?

Quite ! To personalize your biscuits, we offer you the designs 🧡, 👑, ⭐️, 🍀, or even a small dove or a cross for your baptisms, communions or confirmations. We can also offer you a double laurel branch pattern. Be careful though, it counts as one line, which will only leave you 2 lines for your personal message!

What scents are offered?

For the moment, plain, vanilla, chocolate, speculoos and almond. We can also tailor your perfume.

Do you make gluten-free or vegan cookies?

We currently do not offer vegan cookies. We can however (for large quantities) make gluten-free biscuits for people with gluten intolerance but are not suitable for people with true celiac disease.

Special requests

I have an important event, when should I order?

The earliest would be best ! You can always specify the desired receipt date in the order comment! For your event, we advise you to place your order at least 3 weeks before it. Furoshikis are also available to offer a little attention to your guests and brighten up your tables and buffets! Our prices are decreasing from 100 biscuits, do not hesitate to contact us!

I am a professional

We would love to work with you! Providencia offers you the opportunity to fully personalize your biscuits: we can work together on a personalized taste, a personalized message or logo as well as a personalized biscuit shape! We can also personalize your labels as well as your packaging and boxes!

My order is urgent, what should I do?

Providencia strives to deliver to you as quickly as possible, but if you are in a hurry, come and discuss it, we will find a solution together!

Do you offer reduced rates?

We offer you decreasing prices from 100 identical biscuits (same taste, same message), for a quote, contact us!

I would like to modify my order, how do I do it?

You can send us an email at hello@providenciashop.com with your order number, and we'll see what we can do together!

Manufacturing and delivery times

How long will it take for me to receive my order?

We expect a manufacturing time of 5 working days for classic biscuits and 10 for floral ones but we can also respond to more urgent orders. If necessary, do not hesitate to contact us directly for more information. It will be necessary to add to the manufacturing time the delivery time which will depend on the carrier chosen. With Colissimo, your package will be delivered within 2 working days, with Mondial Relai, your package will be delivered to a relay point within 3 to 4 working days. These deadlines are those indicated by the carriers and we cannot guarantee their delivery times!

Can I choose my relay point?

The selection of the relay point is made during your order, after payment.

Are my cookies likely to break?

At Providencia, we take great care of the packaging of your biscuits to protect them as best as possible during transport and to ensure that they arrive to you whole!

How do I see the progress of my package?

We will send you an email as soon as your order leaves our workshop! You will find a tracking number and/or a link there to allow you to follow its journey. The carrier will contact you as soon as he is near you! If the delivery time announced by the carrier has passed and you still have not received your package, we invite you to contact the carrier directly with your tracking number. Feel free to also send us a message to keep us informed!